Effective Date: 2025

Please read our return policy carefully.

1. Eligibility for Returns

• If you receive a damaged or wrong item, contact us within 7 days of receiving your order.
• Shoes must be unworn, undamaged, and in their original box.
• Proof of purchase receipt and a clear photo of the product is required.
• If approved, we will issue a refund or replacement.

2. How to Return

• Contact us at hauseofjayzz.com to initiate a return.
• We will provide return instructions.
• Return shipping costs are the responsibility of the customer (unless the item is damaged or the wrong item is sent).

3. Refunds

• Once we receive your return, please allow 7–10 business days for processing.
• Refunds will be issued to your original payment method.
• We do not offer refunds for shipping costs.

4. Exchanges

We offer exchanges only for defective items.

5. Non-Returnable Items

• Final Sale or Clearance Items
• Worn or damaged items
• Gift cards